I have a happy story.
One of our parking locations is full to capacity, so I only add new parkers from a waiting list when others cancel. One woman had the foresight to call and get on the waiting list 2 months in advance of when she'd actually need to park. She'd call peridically to see where she was on the list. I told her she had a good chance of getting a parking pass by the time it was needed, but I guess she was still super stressed out about it.
Earlier this month when she called I told her she could park by the end of the month. She was immediately ecstatic and gushed about how awesome I am. I was surprised at her outpouring of emotion -- after all, I didn't do anything in particular to make it happen except my job-- but she was so relieved that I couldn't help but feel good that I made somebody's day a little easier. Sometimes I get an excited person who is relieved she can stop paying for daily parking, but I've never had anyone like this woman. She told me how grateful she was, and that I sound so nice and friendly and professional on the phone, and that she was excited-- excited, mind you-- to finally meet me in person. Talk about flattery! I almost suspected sarcasm but her tone was all sincerity.
She came in today to deliver her application and finish the set-up process. To my surprise, she also delivered these:
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| Nothing says customer satisfaction quite like a pelargonium x hortorum and puppies. |
No, Rhonda, it's people like YOU that make this world a better place. Thanks for saying thanks.
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